"Most companies have great potential to increase their after-sales business. Customer service is highly profitable and at the same time offers high added value for customers. It helps to bind them to the company. By working closely with customers, companies can also benefit from their experiences and learn from feedback, which helps to optimize offers and therefore costs."
Mitarbeiterportrait von Ananda Nair.

Ananda Nair

Project Management · Expert for sales & after sales strategies
India

With over four decades of experience in the mechanical engineering sector, Ananda Nair has spent more than 15 years specializing in the development of after-sales service units, driving sales growth and profitability, and fostering long-term customer loyalty.

During this time, he and his team designed and developed a range of after-sales products for both the Indian and global markets, including IoT solutions. He also enhanced the capabilities of sales, service, and development teams that now successfully meet the needs of customers worldwide.

Ananda is an expert in key account management. He has led and coached teams and taken customer relationships to the next level by winning their loyalty and increasing business volume.

He managed the areas of product development, product maintenance and quality. In a short space of time, he improved product reliability, increased customer benefits and at the same time reduced manufacturing costs with agile methods and team involvement.